US loot box help

Talk to Comet Unbox LLC

Questions, feedback, or partnership ideas? Reach US-based support from Seffner, Florida. A real person will review your message during support hours.

Open support form Call +17653793003

Player and parent support

Account questions, policy feedback, and spending-control concerns belong here.

Email for non-urgent help

[email protected]

Support form, always open

Send the details when it suits you. We reply in the next support window.

Gaming customer support

Tell us what happened.

Give us enough detail to find the right account or policy answer. You will receive an acknowledgment email after you submit.

Name

Email address

Contact path

Subject

Message

Please leave passwords and payment details out of your message.

A clear next step

Your message is routed by contact path, so account questions and partnership notes reach the right team.

We read the detailsUseful context helps us avoid a back-and-forth.
We reply during posted hoursMessages outside the window wait for the next opening.
Keep sensitive data privateSupport will never need your password.

Local contact details

Seffner, Florida support.

We are in Seffner. Use the address for written correspondence, and call when a direct conversation will save time.

US-based operations

812 East Martin Luther King Jr Boulevard
Seffner, Florida 34584
United States

Written questions can also be sent to [email protected].

Call the support desk

+1 765 379 3003

Phone support is best for account access questions that need a quick conversation.

Plan your message.

Response hours

Support form submissions stay open 24/7. Replies follow the Eastern Time schedule below.

Eastern Time (ET)

Monday through Friday9 AM to 7 PM
Saturday10 AM to 4 PM
SundayForm available 24/7

Holiday response windows are posted seasonally.

Bring a clear brief.

Influencer and partner inquiries

Tell us what you want to build, who it serves, and when you hope to start. Campaign policies stay clear from the first conversation.

Creator tools

Ask about creator tools, Discord partnerships, and community support.

Choose "Influencer inquiry" in the form.

Community groups

Share a school club or community group request with the support team.

Choose "Partner inquiry" in the form.

Seasonal events

Send a collaboration idea with dates, audience details, and the activity plan.

Choose "Partner inquiry" in the form.

Policy questions

Ask how campaign rules and loot box disclosures apply to your proposal.

Choose "Partner inquiry" in the form.

Start with these answers.

Quick support answers

Short answers for common account, parent, bundle, and creator questions.

How do I reset my password?

Use the account sign-in screen to request a password reset. If the reset message does not arrive, contact support with your account email and never include your password.

How can parents view account history?

Sign in to the account controls area to review activity and purchase history. If access is unclear, choose "Parent question" on the support form.

How do capped-spend bundles work?

Capped-spend settings limit the amount that can be used within the selected period. Review the limit before confirming a bundle, then contact support if the account display looks wrong.

How do streamers start a creator campaign?

Choose "Influencer inquiry" and include your channel, audience location, campaign idea, and preferred dates. The creator team will reply with the current policy details.

Where can I see current drop rates?

Open the information panel for the relevant loot box before confirming an opening. It lists the current item categories and published drop rates.

Need a human answer?

Send the details. We will take it from there.

Contact support